In need of assistance?
Using your Nord instrument should be an intuitive and straight-forward experience. If you encounter any difficulties the following sources of information might prove helpful.
Note for Windows 10 users:
2020-12-21 Currently, automatic ("plug-n-play") installation of the Clavia USB driver is unreliable and may not work as expected. If you experience problems performing OS updates, please download and install the driver manually, available from this page. The driver is also installed as part of running the Nord Sound Manager or Nord Sample Editor 3 installers.
Check the user manual
The user manual describes all functions of your instrument and is available in the Download section of this website.
Download the latest OS
Bug-fixes and new funcionallity are sometimes available for your instrument. Check the Download section of this website.
Consult your point of purchase
Experienced professionals are available to answer questions regarding your instruments functionality as well as large set-up operations.
Nord Speedy Tutorials
Check out Nord Speedy Tutorials - a series of short tutorial videos designed to answer specific frequently asked questions and to provide helpful tips for Nord users.
Browse the many user forums for tips and tricks from other users
- Nord User Forum (english)
- La Boite Noire Du Musicien (french)
- Nord Lead @ electro-music.com (english)
- Nord Modular @ electro-music.com (english)
In need of spare parts or maintenance?
Warranty and maintenance is handled by our distributors, and in some cases by special service centers. Please consult your point of purchase for detailed information.
Contact Technical Support
An answer will then be delivered to the email address you stated in the support form. If you haven't received an answer within a few working days, you may want to make sure that the reply hasn't been mistakenly classified as junk mail by your email client or email provider.
During holidays, summer vacation periods and weekends, the reply time can be somewhat longer.