How we collect Personal Information
Support and Feedback forms
When you submit your Personal Information via our Support or Feedback forms, we collect and use the Personal Information in order to progress your Support or Feedback requests.
Sign up to Newsletter
When you sign up to our Newsletter, we will collect the Personal Information you provide us with in order to send you our Newsletter.
Visiting our website
When you visit our website, we collect anonymous information to understand how you use our website services. You will find more information about this in the segment about Cookies and Google Analytics below.
How we use Personal Information
We use your Personal Information:
- to process your support and/or feedback requests
- to be able to send you our Nord newsletter.
- to be able to analyze, measure traffic and user statistics on our website via Google Analytics
How long we will keep Personal Information
We will not store your Personal Information for longer than necessary and your submitted Personal Information will be removed when your support/feedback request has been processed and the case has been finalized. We cannot delete your Personal Information when there is a legal storage requirement, such as bookkeeping rules or when there is a legal ground to retain the Personal Information.
How we share your Personal Information
When submitting a Support request via our Support form, the Support request including the Personal Information you have provided, will be sent as an email to our Distributor in your country (the country you have selected in the Support form). These information transfers are necessary to operate and provide our Support services to you. Our Support Manager in Stockholm, Sweden will also receive all Support requests.
When submitting a Feedback request via our Feedback form, we may share your request including your Personal Information, with our local Distributor in your country to be able to proceed your request.
How we keep your Personal Information secure
We take all appropriate security practices to protect your Personal Information against accidental loss, deletion, abuse, damage and unauthorized or illegal access. Nevertheless, we advise you to be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
How you can correct or remove your Personal Information
You are allowed to request correction in your submitted Personal Information and at any time, withdraw your permission to the use of your Personal Information. You can correct or remove your Personal Information by sending a request to support [at] clavia.se.
A “cookie” is a small data file that websites ask your browser to store on your computer or mobile device. Cookies are used to help websites work more efficiently and help the website to recognize your device and remember information about your visit.
We use Google Analytics to measure traffic and user statistics to understand how visitors enter and use our website. We use the information collected through cookies to see how visitors use our website and services. Please note that in this context Google collects your personal data via Google Analytics on our website.
Read more about Google Analytics and in what way the tool collects and processes data at https://policies.google.com/privacy/partners. You are able to manage your cookie preferences by editing the settings in your browser.